We believe in the utmost customer satisfaction; and to ensure this, we provide unlimited revisions to our clients. We are diligent in our work and try to fulfil all your needs. If you are not satisfied with the delivered paper, you can request unlimited revisions without paying any additional cost. To make a revision request, simply email your writer specifying the problem and ask to fix it within a certain span of time. You can also go to your user area, click ‘Revision’ and provide comments, and your paper will be revised accordingly. .
As per our standard revision policy, the first revision round takes a minimum of 24 hours to complete; second revision round takes a minimum of 48 hours, and after that, each revision round takes a minimum of 72 hours. The revision time span entirely depends on upon the nature of changes you want to your paper. If the changes are minor, we will have them amended on an immediate basis and send the paper back to you. The best way to prevent any revision is to provide simple and clear details while placing your order. Once you have marked the revision, we will review your comments and tally them with the initial guidelines. Your revisions will be eligible only if the revision comments don't deviate from the initial guidelines. However, if the revision comments deviate from the initial guidelines, we will not be able to do the revisions. And in that case, you will have to pay for adjustment or new additions that will be required. In case your revision comments are eligible, we ensure you that your paper would be revised according to your specified comments.
You are eligible for a 100% refund if there was a payment mistake (identical orders, double payment, etc.) or we were not able to provide you with a suitable writer for your paper. If a writer has been assigned to your order and less than half the time has passed until your deadline, then you will be eligible for a 70% refund. You are eligible for a 50% refund if the writer has been assigned and more than half the time has passed until your deadline. If you have any reasons other than the ones stated above, you are not eligible for any kind of a refund.
By having such a large team of professionals, we boast to have the majority of orders on the set deadline or even before that. In some rare cases, we might be late due to some technical glitches. We take delivery time very seriously. 99. 8% orders are completed far before the deadlines, and we have been able to keep up with the demand for past several years. Rest assured that your order is our topmost priority and you will receive your order in due course. We also encourage our clients to check their spam box as sometimes our emails are sent to the spam folder automatically. So, we recommend that you keep checking your user’s area in order to update yourself about the status of your order. Other than visiting your user area to check on your order, you can also converse with our support agents, who are available on Live Chat 24 hours a day and seven days a week; they can also address themselves to solve all of your concerns.
As a company with a good reputation, we do understand that situations may arise at times when a customer goes for order cancellation. It is to be noted here that if you inform us in time, your order cancellation process will be executed accordingly. On the other hand, if you inform us at the eleventh hour, we may not be able to honour your request.